The Level 3 Apprenticeship is designed for employees who will be delivering and managing customer service. You will look to enhance the business by offering a positive influence at work, delivering excellent service, motivating others to enhance their performance and influencing the way things are done to achieve continuous improvement. You will cover a range of units that include:
- Impression and image
- Service Delivery including adding value through a personalised service
- Handling Problems
- Development and improvement of Customer Service
How long is the course?
How is the course delivered?
You will be assigned a personal tutor who will plan an individual learning programme with you. This will be based around regular monthly tutorials in the workplace, workshops and if appropriate some online learning.
What are the entry requirements for the course?
You should be aged 16 or over and be working or applying to work with a company that has agreed to offer this recognised Apprenticeship programme. There are no minimum academic or vocational qualifications required but a good general standard of education is beneficial and a level 2 in this subject area would be advantageous.
What could I do after this course?
Depending on your circumstances you may wish to progress on to a Leadership & Management course.
TSP can access full and partial funding support and learning loans are available for this programme. Please contact us to check your eligibility and to confirm the course price.