The aim of the intermediate level Customer Service course is to enable you to understand how customer service delivery and legislation affects customer expectations. This qualification is designed for those who have, or will have, frequent direct contact with customers as part of their job role. This course will give you the opportunity to develop your knowledge and understanding of customer service. You will have a clear understanding of what customer service means and know how to satisfy customers. You will also develop your understanding of how customer service delivery contributes to an organisation’s reputation whilst also gaining an appreciation of the rules which affect customer service delivery, such as legislation and internal organisational procedures.
How long is the course?
How is the course delivered?
You will be assigned a personal tutor who will plan an individual learning programme with you. This will be based around regular monthly tutorials in the workplace, workshops and if appropriate some online learning.
What are the entry requirements for the course?
You should be aged 16 or over and be working or applying to work with a company that has agreed to offer this recognised Apprenticeship programme. There are no minimum academic or vocational qualifications required but a good general standard of education is beneficial.
What could I do after this course?
Depending on your circumstances you may wish to progress on to an Advanced Customer Service course or consider a Leadership & Management course.
TSP can access full and partial funding support and learning loans are available for this programme. Please contact us to check your eligibility and to confirm the course price.